FAQ's

Our Mission

To help every person capture, young or old, cherish, and pass on their life stories—spoken, seen, and felt—without the noise of social media or the fear of losing precious memories.

General info about Memory Stream

What is My Memory Stream?

Memory Stream is a voice-first storytelling platform that helps people capture their life stories, memories, and experiences. Using guided voice recordings, the platform builds your story into a personalised book — perfect for preserving family history or gifting to loved ones.

What happens after I purchase?

You will be sent an emaill with a link to app.memorystream.co here you will create your account and can create your first story.

Who is it for?

Anyone who wants to record their personal stories — for themselves, for family, or for future generations. It’s also a great gift idea for parents, grandparents, or anyone with a story to tell.

Is my data safe?

Absolutely. Your recordings and personal data are encrypted and securely stored. We do not use your stories to train AI or for any marketing purposes.

Is it suitable as a gift?

Absolutely! Memory Stream is the perfect gift for family members and loved ones. We have options for single writers, couples and even the little ones!

How do I start my story?

Once logged in, click Start a New Story. You can choose to record your own story or create a story project for someone else as a gift. If you are giving a gift, you will be able to create question and control sending notifications as well as assiting with editing.

Can I edit my story before the book is printed?

Yes, you can see how the book will be printed at anytime in the app.

What happens if Memory Stream shuts down

Great question. The whole book and the recordings are available to download.

You can even download the audio files to your phone or computer.

Will you sell or use my private data?

Absolutely not. No. We only store your story and information for the purpose of creating your book. We do use AI generated prompts. But this is purely to enhance your experience.

If invited to assist, then one of our team will be able to view your story. But otherwise, your story is yours.

What languages do you support?

At this time, we only support English.

Where are the books printed

We have printing facilities in Auckland and Brisbane. Depending on where you purchase from, the books will ship from there.

How does the process work when using Memory Stream

What if I don’t like the questions?

You can skip, regenerate, or rewrite it. You’re always in control of what you answer.

How do I record my answer?

Simply click the Start Recording button and allow microphone access. Speak naturally and from the heart. When you’re done, hit Stop and Save. Your voice will be transcribed, and your answer will be available to edit.

Can I add photos?

Yes! You can attach photos to enrich your responses. These will be placed in your book alongside your stories.

What happens after I record?

Your voice is automatically transcribed into text. You can listen back, edit the transcription, and even clean it up using our built-in AI clean-up tool. Our tools remove the stutters and Um’s and ahh’s that happen naturally when we speak, making the book a better reading experience.

What are follow-up questions?

After you answer a question, our system might suggest a follow-up based on something you said — helping you explore moments or people in more depth.

Do I have to answer the follow up questions?

Nope. Follow-ups are completely optional. If it doesn’t suit, skip it or go back to your question list.

How often will I get new questions?

You control the schedule. Choose from:

  • One question per week (ideal for gentle storytelling)

  • Multiple per week

  • Or batch mode — answer several when you feel inspired

Our system generates 10 question suggestions at a time.

52 questions is a lot. How will I generate that many?

Our system will read your submitted info and generate your first 30 questions. You can choose to use these or create you own questions afterwards. Once your strry is underway, our smart question generator will create personalised suggestions based on the answers you have submitted. You can also request questions relating to a particular hobby, passion, or theme.

Will photos show up in my book?

Yes. Uploaded photos will be included in the final layout, with options to add captions and adjust placement.

Can I send a finished book to someone else?

Definitely. Printed copies make fantastic gifts for birthdays, anniversaries, or holidays.

Ready to get started?

What We Stand For

Your Story, Your Voice:

Record with a single click and let our “story-crafting tools” guide you.

No tech headaches, just your memories.

Truly Yours:

End-to-end encrypted and fully private, so you choose who sees your story.

Personal Follow-Ups:

Our unique smart follow-up questions make your memoir richer and more detailed, just like a real conversation.

From Voice to Book:

Easily add photos and download a PDF or order additional hardcover books to share with loved ones.

How to videos

Creating your intial questions/prompts.

In this video, we cover off the set-up of the questions that will start your memoir. These question provide the structure and timeline to your life. In later videos, we will look at how to answer a question, and our unique follow-up question system.

Answering a question

What's it like answering a question, is it easy? How do the follow-up questions work? We answer that question and more in this comprehensive video.

Smart Questions - where the magic happens.

Memory Streams unique smart questions keep the conversation going. Our systems reads the content you have provided and dives deeper into the topics you have mentioned, but not covered fully.

Memory Stream Mobile Overview

Memory Stream was designed to work on mobile devices. This video is a brief review of what the platform looks like on a mobile device.